At Romleer.com, we want you to be fully satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures regarding returns, exchanges, and refunds, in compliance with applicable U.S. and Colorado state laws.
1. Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in original packaging, and in resalable condition.
- Proof of purchase (order number or receipt) is required.
- Certain items may be non-returnable (e.g., final sale, personalized goods, digital downloads).
2. How to Initiate a Return
To start a return, please contact our support team:
- Email: support@romleer.com
- Phone: 303-425-1331
We will provide instructions and a return authorization number (RMA). Unauthorized returns may not be accepted.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Shipping fees are non-refundable, unless the item was defective or incorrect.
- If the item was marked as a gift, refunds may be issued as store credit.
4. Exchanges
We offer exchanges for:
- Defective or damaged items
- Incorrect items received
If you need to exchange an item, contact us within 7 days of delivery. We will cover return shipping costs for defective or incorrect items.
5. Exceptions
We reserve the right to deny returns or refunds in the following cases:
- Items returned without authorization
- Items not in original condition or missing parts
- Returns requested after the 30-day window
6. Legal Compliance
This policy complies with:
- The Federal Trade Commission’s “Cooling-Off Rule” (3-day cancellation for qualifying purchases)
- Colorado Consumer Protection Act (CCPA)
- Colorado Privacy Act (CPA), where applicable
We honor all advertised promises and ensure fair treatment under state law.
7. Contact Us
For questions or assistance, reach out to:
- Email: support@romleer.com
- Phone: 303-425-1331
- Address: 9201 Oberon Rd #201, Arvada, CO 80004
